By placing an order with us, you agree to the following terms:

1. Order Processing
   • All orders are processed within 1-2 business days.
   • Orders are shipped Monday through Wednesday to ensure freshness.
   • We are not responsible for any delays caused by the shipping carrier.
2. Customization
   • Custom orders must be placed at least 10 days in advance.
   • A non-refundable SG$20 upfront fee is required for customization.
   • All custom requests are subject to availability and approval.
   • While we strive to match your design preferences, slight variations may occur due to ingredient or decoration availability.
3. Payments
   • Payment is required at the time of order.
   • We accept [insert payment methods].
   • All prices are in Singapore Dollars (SG$) and include applicable taxes.
4. Cancellations & Refunds
   • Cancellations can be made up to 7 days before the scheduled pickup or delivery.
   • No refunds will be issued for completed or shipped orders.
   • If there is an issue with your order, please contact us immediately to resolve it.
5. Pickup & Delivery
   • Pickup orders must be collected at the designated time.
   • For delivery, please ensure someone is available to receive the order at the provided address.
   • We are not responsible for any damage to the product once it has been delivered.
6. Allergy & Dietary Information
   • We offer options for various dietary needs, including gluten-free, vegan, and sugar-free cupcakes. However, cross-contamination may occur in our facility.
   • Please inform us of any severe allergies before placing an order.
7. Intellectual Property
   • All content, designs, and logos on our website are the property of MST Cupcakes Factory Custom Filled Cupcakes and may not be used without permission.
8. Changes to Terms & Conditions
   • We reserve the right to modify these terms at any time. Please review them regularly for updates.

*By proceeding with your order, you confirm that you have read, understood, and agreed to these terms.